Returns & Exchanges
At CÍ OFFICIAL, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Ensure the garments are in their original condition, unworn and with all tags attached, then place them securely in the original packaging.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Refund
Hand over your package to the designated carrier; once we receive and inspect your items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing